Privacy Policy

Eduviai respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Eduviai collects, uses, stores and shares personal information when you visit https://eduviai.com, create an account, use our school search and matching tools, compare schools, submit an enquiry, communicate with schools or our team, purchase services, subscribe to communications, or otherwise use our website, platform and related services.

1. Who We Are

Eduviai is an education information and school discovery platform that helps international families explore, compare and connect with schools.

For questions about this Privacy Policy or how we handle personal information, you can contact us at:

Website: https://eduviai.com
Email: info@eduviai.com

In this Privacy Policy, “Eduviai”, “we”, “us” and “our” refer to the operator of the Eduviai website and platform.

2. Information We Collect

The information we collect depends on how you interact with Eduviai and which services you use.

Account Information

When you create or manage an Eduviai account, we may collect information such as:

• Your name
• Email address
• Telephone number
• Account login details
• Communication preferences
• Account settings
• Information you choose to add to your profile

Family and Student Information

When you use our School Finder, school matching tools or related education services, you may provide information about yourself, your family or a student, including:

• Student age or age range
• Current education stage
• Academic background and educational goals
• Subjects or areas of interest
• Extracurricular interests and activities
• Preferred school type
• Boarding or day-school preferences
• Preferred location
• Budget or fee range
• Curriculum preferences
• Entry or application preferences
• Other information you choose to provide

We encourage users to provide only the information that is reasonably necessary for the service they are requesting.

Where information about a child or young person is provided, we expect it to be submitted by a parent, guardian or other person authorised to provide that information.

3. School Finder and Matching Data

When you use our School Finder or matching tools, we may process the information and preferences you provide to help identify schools that may be relevant to your requirements.

This may involve comparing your preferences with school information such as:

• Age range
• Location
• Curriculum
• Academic profile
• Boarding options
• Fees
• Entry requirements
• Subjects and activities
• Student support
• Other relevant school characteristics

Eduviai may use automated technologies, including AI-assisted tools, to support school matching, ranking and recommendations.

These results are designed to help families discover and compare potential schools. They do not guarantee admission, acceptance, academic outcomes or suitability. Schools remain responsible for their own admissions decisions.

4. Information You Provide Through Forms and Enquiries

When you contact Eduviai, submit a form, request information or make an enquiry, we may collect:

• Your name
• Email address
• Telephone number
• Enquiry subject
• Message content
• Information about the student or family included in your enquiry
• Schools or services you are interested in
• Records of communications with you

We use this information to respond to enquiries, provide relevant information and support, manage follow-up communications and deliver the services you request.

5. Information We Collect Automatically

When you visit or use our website or platform, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from your IP address
• Pages viewed
• Links or buttons clicked
• Date and time of visits
• Referring website or source
• Session and interaction information
• Cookie and similar technology identifiers

We may use this information to operate and secure our services, understand how visitors use the website, diagnose technical issues and improve the user experience.

6. How We Use Your Information

We may use personal information to:

• Create and manage your Eduviai account
• Provide school search and comparison tools
• Generate AI-assisted or data-assisted school suggestions
• Personalise results based on the information and preferences you provide
• Allow you to save or manage school selections
• Help you compare schools
• Facilitate enquiries or communications with schools
• Respond to questions and support requests
• Provide education or application-related services you request
• Process purchases and payments
• Manage service plans or subscriptions
• Send important service-related communications
• Send marketing communications where permitted
• Manage enquiries and customer relationships
• Maintain relevant service and communication records
• Operate, maintain and improve our website and platform
• Analyse the use and performance of our services
• Prevent fraud, misuse and security incidents
• Comply with applicable legal obligations
• Establish, exercise or defend legal claims

We process personal information only where we have an appropriate reason and legal basis to do so under applicable data protection law.

7. School Enquiries and Sharing Information with Schools

Eduviai may allow families to contact or submit enquiries to schools.

When you choose to contact a school through Eduviai, we may share information necessary to process your enquiry with the relevant school. This may include your contact information and information you choose to provide about the student, educational requirements or school preferences.

Once information has been provided to a school, that school may process it independently under its own privacy policy and data protection responsibilities.

We recommend reviewing the privacy policy of any school you choose to contact.

8. Customer Relationship and Enquiry Management

When you create an account, submit an enquiry, request support or express interest in our services, we may use customer relationship management, communication or similar business systems to manage your information.

We may use these systems to:

• Record and manage enquiries
• Manage communications
• Follow up on requests
• Track service relationships
• Provide customer support
• Maintain relevant business records

We may use third-party technology and service providers to support these activities. Where providers process personal information on our behalf, they are expected to handle that information only for authorised purposes and subject to appropriate data protection and security arrangements.

9. Marketing Communications

Where permitted, we may send communications about Eduviai services, educational information, school admissions, platform updates, guides and other relevant content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important service-related, account, security, payment or transactional messages.

10. Payments

Where you purchase a paid service or product through Eduviai, payments may be handled by third-party payment service providers.

Depending on the payment method, these providers may process information such as:

• Your name
• Billing information
• Payment information
• Transaction details
• Payment status

Payment service providers may process your information in accordance with their own privacy policies and legal obligations.

Eduviai does not need to directly receive or store complete payment card details where payment information is securely processed by an external payment provider.

11. Cookies and Similar Technologies

Eduviai may use cookies and similar technologies to operate and improve the website and platform.

These technologies may be used for purposes including:

Essential Functions

To provide functions required for the website or platform to operate, including account login, security, session management and remembering privacy preferences.

Analytics

To help us understand how visitors use our website and improve the performance and usability of our services.

Functionality

To remember certain choices or preferences and provide enhanced website features.

Marketing

Where applicable and permitted, to understand the effectiveness of marketing activities and provide more relevant communications.

Where consent is required, you can choose whether to allow non-essential cookies and similar technologies through the cookie preference tools available on our website.

You can also manage cookies through your browser settings, although disabling certain essential technologies may affect website functionality.

12. Analytics

We may use third-party analytics services to help us understand website traffic, user behaviour and the performance of our services.

Depending on your privacy and cookie choices, these services may process technical information such as device information, IP address, session information and website interactions.

We use this information to understand how our services are used and identify ways to improve the website and user experience.

13. Third-Party Service Providers

We may use third-party companies and service providers to help us operate and deliver Eduviai services.

These providers may support functions such as:

• Website and cloud hosting
• Data storage and backup
• Customer relationship management
• Email delivery and communications
• Payment processing
• Analytics
• Customer support
• Security and fraud prevention
• Authentication
• Technical development and maintenance

These providers may process personal information where necessary to perform services for us.

We take reasonable steps to work with providers that maintain appropriate privacy and security standards.

14. Who We May Share Your Information With

Depending on how you use Eduviai, we may share personal information with:

• Schools you choose to contact or enquire about
• Service providers that help us operate our website and services
• Payment service providers
• Technology, communication and analytics providers
• Professional advisers where necessary
• Regulators, law enforcement authorities or public bodies where disclosure is legally required
• Relevant parties involved in a legitimate business restructuring, merger, acquisition or transfer

We do not share personal information with third parties for purposes unrelated to providing, operating or improving our services unless we have an appropriate legal basis to do so.

15. International Data Transfers

Some organisations that provide services to Eduviai may process or store information in countries outside the country where you live.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are applied in accordance with applicable data protection requirements.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The period for which we keep information may depend on:

• The type of information
• The services you use
• The duration of your account or relationship with Eduviai
• Whether an enquiry or service request remains active
• Legal, regulatory, accounting or security requirements
• The need to prevent fraud or misuse
• The need to establish, exercise or defend legal claims

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

17. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, authentication, secure hosting, encryption, backup procedures and security monitoring.

However, no website, online service or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential. Please contact us if you believe your account or personal information may have been compromised.

18. Your Data Protection Rights

Depending on the laws that apply to you and your circumstances, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Request transfer of certain information where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing communications

These rights may be subject to legal conditions or exceptions.

To make a privacy-related request, please contact us at info@eduviai.com.

We may need to verify your identity before processing certain requests.

19. Third-Party Websites and Services

Our website may contain links to schools, service providers or other third-party websites and services.

We may also use or display externally provided content or functionality.

Third parties may collect and process personal information according to their own privacy policies. Eduviai does not control the independent privacy practices of third-party organisations.

We recommend reviewing the relevant privacy policy before providing personal information to an external service.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.

When this Privacy Policy is updated, we will change the “Last updated” date shown at the top of this page.

We encourage you to review this page periodically for the latest information about our privacy practices.

21. Contact Us

If you have questions about this Privacy Policy, how Eduviai handles personal information or your privacy rights, please contact us:

Eduviai
Website: https://eduviai.com
Email: info@eduviai.com